Olark

Customers want to talk to you. Make it easy.

Listen to customers online

Custom pre-chat forms: Jump-start conversation by gathering context before a chat begins

Triggered messages: Automatically send a suggestion or special offer at the perfect moment

Offline messaging: Not free to chat? Let customers leave a message, and follow up via email

Learn from live chat data

Easy data access: Update customer records, and track visits and pageviews, while chatting

Transcript archive: Save the full text of every conversation to a searchable database

Unlimited integrations: Send chat data straight to your other sales and support tools

Improve sales and support

Real-time dashboards: Get up-to-the-minute reports on chat metrics and customer feedback

Email reports: Receive daily, weekly, or monthly data summaries in your inbox

Google Analytics integration: Add Olark events for a richer view of your conversion funnel

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